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🔎 How to access archived tickets?
Access archived tickets You can find all the old tickets of your team in the archive. Go to the team's task plan and click on the three little dots ... available next to the filters in the task plan : Then select Archive : This gives you access to all archived team tickets. You can : Consult the tickets in the differen
⬇️ Extract your task plan to a CSV file
CSV extraction from the task plan If you are a team owner or team admin, you can download the task plan tickets in CSV format. Go to the Team Task Plan and click on the three small dots ... available next to the Task Plan filters: Then select "Download as CSV " : You will then be able to choose be
📉Analyse your Fabriq's data
Process analysis Fabriq offers you first elements of analysis to monitor the effectiveness of problem solving routines. In the sidebar select "Analytics" : In this section, you can select one or more teams from your site and follow : The volume of ticket : number of open and closed tickets The average resolution time : the average closing time of
🔍Looking for a specific item -> Use the search bar
Use the search bar to find a ticket From anywhere in Fabriq, you can access the search bar at the top right of the screen. This bar allows you to search through all the tickets of all the team spaces to which you have access. Very handy when you can't find what you're looking for at a glance.
🗓️ Export your personal calendar feed to an external software
Export your personal calendar feed if you wish to be able to manage all your calendars in one place, including your Fabriq's calendar, here is the good news: Fabriq allow you to export your personal calendar to an external software like Outlook, Google Agenda, iCal etc. To do so, you just need the url generated by Fabriq in your personal space: Head to My account : !(https://storage.crisp.chat/users/helpdesk/website/5eaf5e0fc95ba400/screenshot-2020-04-15-at-0844