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Process analysis

Fabriq offers you first elements of analysis to monitor the effectiveness of problem solving routines.

In the sidebar select "Analytics" :

In this section, you can select one or more teams from your site and follow :

- Ticket volume : number of open and closed tickets
- Resolution time : the average closing time** of a ticket or an action according to its relevance to you
- Work load : tasks or tickets completed on time
- Tickets by category : distribution of tickets by category
- Tickets by label : distribution of tickets per label
- Team self reliance : ability of teams to solve tickets without sharing them

We are working to offer you further analysis. Any cravings? Ideas? Tell us here!
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